Effective Date: 4 March 2026
At Old Soul Haven, we are committed to delivering premium quality tea with care and integrity. Customer satisfaction is important to us. This Refund and Return Policy outlines the conditions under which returns, replacements, or refunds may be processed.
Nature of Product
Old Soul Haven deals in consumable food products. Due to hygiene and safety standards, opened or used products cannot be returned or exchanged once delivered.
Eligibility for Return or Replacement
We may accept a return or provide a replacement under the following circumstances:
- The product was damaged during transit
- You received an incorrect item
- The product packaging was tampered with at the time of delivery
The product is defective in quality
To be eligible, the issue must be reported within 48 hours of delivery.
Reporting an Issue
To request a return or replacement, please contact us with the following details:
- Order number
- Clear photos of the product and packaging
Description of the issue
Email: [oldsoul878@gmail.com]
Phone: [6296279301]
Our team will review your request and respond within 2 business days.
Refund Process
If a refund is approved:
- Refunds will be processed to the original payment method
- Processing time may take 5 to 7 business days depending on the payment provider
- Shipping charges (if applicable) are non-refundable unless the error was on our part
For Cash on Delivery orders, refunds will be processed via bank transfer upon verification.
Non-Returnable Situations
We do not accept returns or refunds in the following cases:
- Change of mind after purchase
- Opened or partially consumed products
- Minor packaging variations that do not affect product quality
- Incorrect shipping address provided by the customer
Cancellation Policy
Orders may be cancelled before dispatch. Once the order has been shipped, cancellation requests cannot be accepted.
Our Commitment
At Old Soul Haven, we prioritize fairness and transparency. Each request is reviewed carefully to ensure a satisfactory resolution while maintaining hygiene and quality standards.
For any questions regarding this policy, please contact us directly.
Old Soul Haven
Where Every Sip Feels Like Home.